New American Funding (NAF) Mortgage Review for 2025: Rates, Loan Options and Customer Feedback

New American Funding offers loan products to meet just about everyone's needs. It will also let you apply for a mortgage online, over the phone, or in person.

The Mortgage Reports Rating
4.5
New American Funding
Minimum down payment3%
Minimum credit score580
Loan Products Offered

Conventional mortgages
Jumbo mortgages
FHA, VA, and USDA
Self-employed mortgage
I CAN mortgages

Best Features

  • Provides assistance to first-time home buyers
  • Works well with nontraditional applicants
  • Earns high marks for customer service and trustworthiness

Drawbacks

  • Charges higher-than-average fees
  • Above average on interest rates
  • Shows mixed feedback on closing timelines

Overview

The Mortgage Reports may be compensated by some of the mortgage lenders we review. However, this does not affect our review process or the ratings lenders receive. All reviews are created independently by our editorial team. We review products and services from partner lenders as well as lenders we do not work with.

New American Funding is a well-established mortgage lender with a strong national presence. Since launching in 2003, it has built a reputation for offering a wide range of home loan options and standout customer service.

The company serves borrowers in all 50 states, including Washington, D.C. and Puerto Rico. It caters to both first-time buyers and seasoned homeowners looking to refinance or upgrade.

What sets New American Funding apart is its commitment to accessibility, flexible loan solutions, and consistently positive customer reviews.


Pros and cons of New American Funding

Pros

  • Provides assistance to first-time home buyers: The Pathway to Homeownership program gives up to $8,000 in support to eligible buyers.
  • Offers a broad mix of loan types: Borrowers can choose from conventional, FHA, VA, USDA, jumbo, or refinance options.
  • Works well with nontraditional applicants: The lender serves self-employed buyers and those with lower credit scores.
  • Earns high marks for service: Reviews on consumer sites show strong satisfaction with communication and support.
  • Makes applying simple: Borrowers can complete preapproval and applications online or by phone.

Cons

  • Charges higher-than-average fees: Origination costs are higher than many of its competitors.
  • Lists low rates that require points: Many advertised rates depend on buying discount points.
  • Above average on interest rates: Borrowers may find lower rates with other lenders.
  • Shows mixed feedback on timelines: Some borrowers describe slowdowns during underwriting.

New American Funding mortgage rates

Many borrowers pay more in interest rates and fees, often because their financial situations fall outside the norm. This New American Funding lender review highlights that tradeoff alongside the lender’s flexibility and support.

Loan TypeAverage Interest Rate
Conventional 30-Year6.95%
Conventional 15-Year7.64%
FHA 30-Year6.70%
VA 30-Year6.46%

Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).

Remember that interest rates vary a lot by customer. Your own rate depends on factors like your credit score, down payment, loan type, and home price.

That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each one. Then compare the interest rates, closing costs, and other fees you’re offered to see which lender can give you the best deal.

Find your lowest mortgage rate. Start here

New American Funding lender review for 2025

If you’re someone who wants options, a human to talk to, and a process that doesn’t make your head spin, New American Funding is worth checking out in 2025. It offers everything from government-backed loans to jumbo mortgages, and the whole experience is pretty smooth.

Now, is it the cheapest option? No. Mortgage rates and origination fees tend to run higher than average with New American Funding. But that’s often the case for people who don’t have a straightforward financial picture. If you’re self-employed, have less-than-perfect credit, or your income looks a little different, you’re probably going to pay more no matter who you go with. What makes New American Funding stand out is how well it handles those situations and how it helps you get through the process without a bunch of hassle.

Affordability

New American Funding scores above average on affordability. Its rates and fees tend to sit higher, mostly because it serves many borrowers with unique financial situations. Self-employed buyers, lower credit scores, and variable income often bring higher costs no matter the lender. Many of New American Funding’s advertised rates require buying discount points, which increase upfront expense. Buyers focused on cost alone should take time to shop around.

Lending flexibility

The lender performs well on flexibility and offers several types of home loans. Buyers with credit scores of 620 can qualify for conventional loans with a 3% down payment. FHA, VA, and USDA loan options create additional paths for low-to-moderate income buyers. This broad menu helps more borrowers qualify, including those with limited savings or nontraditional income.

Trustworthiness

New American Funding shows strong reliability. It closed more than 40,000 loans last year and received very few formal complaints with the Consumer Financial Protection Bureau (CFPB). The lender maintains a positive rating on Trustpilot and shows a clear track record of resolving issues quickly. Its consistent loan volume reflects operational strength and borrower confidence.

Customer experience

Customer experience is a standout strength. Borrowers can apply online or speak with a loan officer by phone. You can find New American Funding mortgage rates clearly on its website. Many reviewers praise the speed of communication and the hands-on support from loan teams. The combination of digital tools and real-time help makes the process feel simple.

FAQs about New American Funding

What loan options does New American Funding offer?

New American Funding offers a wide range of loan options, including conventional, FHA, VA, USDA, jumbo, and refinance loans. Whether you’re buying your first home or refinancing something bigger, there’s likely a fit.

What credit score is needed for a conventional loan?

To get a conventional loan with New American Funding, you’ll need a credit score of at least 620. A higher score can help you qualify for better rates and lower monthly payments.

Does New American Funding offer down payment assistance?

Yes, New American Funding offers down payment assistance through its Pathway to Homeownership program. If you’re a first-time buyer and meet the income and location requirements, you could get up to $8,000 in help.

Are New American Funding interest rates competitive?

New American Funding mortgage rates tend to run a bit higher than average. That’s common for lenders who work with buyers who have self-employment income, lower credit, or other unique financial details.

How do I apply for a loan with New American Funding?

To apply for a loan with New American Funding, you can start online or talk to a loan officer by phone. The application process moves quickly, and you’ll get updates and personal support along the way.

Is New American Funding the best lender for you?

If you’re looking for a lender that keeps things flexible and actually picks up the phone when you need help, New American Funding is a solid choice. It’s a good fit for buyers who want more guidance and less guesswork, especially if you don’t have a cookie-cutter financial background. You might pay a little more in fees or interest, but the tradeoff comes in service, support, and options that can make buying a home less stressful. If that sounds like a better deal to you than just chasing the lowest rate, this lender should be on your list.

This New American Funding lender review shows the provider isn’t the cheapest, but it stands out for flexibility, service, and support for buyers with unique financial situations.

Find your lowest mortgage rate. Start here

How The Mortgage Reports scored New American Funding

The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.

  • Customer experience (20%): Examines the lender’s digita and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
  • Affordability (20%): Assesses the average origination charges and the average interest rate offered by the lender.
  • Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
  • Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
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Sources:

  1. Average mortgage rates and fees sourced from self-reported data mortgage lenders are required to file under the Home Mortgage Disclosure Act. Rates and fees shown reflect the previous year’s data and may not align with today’s mortgage rates
  2. Monthly principal and interest payments calculated using TheMortgageReports.com mortgage calculator. Payments shown are based on a $200,000 loan amount and assume a “very good” credit score. Property taxes and homeowners insurance are not included. Your own monthly payment will vary
  3. Number of mortgage originations for the previous year sourced from self-reported data mortgage lenders are required to file under the Home Mortgage Disclosure Act
  4. CFPB Complaints reflect the number of mortgage origination or closing-related complaints filed with the Consumer Financial Protection Bureau for the previous year
  5. Complaints per 1000 mortgages reflect the number of official complaints filed against a lender with the CFPB for the previous year, compared to the lender’s total number of mortgage originations for the previous year
  6. JD Power Rating reflects the company’s customer satisfaction score according to JD Power’s most recent Primary Mortgage Origination Satisfaction Study. Survey respondents score their lenders in four areas: application/approval process, communication, loan closing, and loan offerings