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The 9 best mortgage lenders for 2020: Reviews and rates

Peter Warden
The Mortgage Reports editor

The best mortgage lenders for 2020

We chose nine best mortgage lenders this year. These companies were selected based on their customer service, expertise, selection of mortgage loans, and generally competitive rates.

One of these may be the best mortgage lender for you. Just remember, it’s important to compare options from more than one company before choosing.

You can do that here.

Compare rates and lenders. Start here (Aug 7th, 2020)

Mortgage Lender

J.D. Power Customer Satisfaction Score1

Complaints per 1,000 Customers2

Minimum Credit Score 

Fairway Independent Mortgage

865/1,000 0.08 580

Guild Mortgage Company

864/1,000 0.28 620

Quicken Loans/Rocket Mortgage

880/1,000 0.47 580

U.S. Bank

852/1,000 0.92 620

loanDepot

849/1,000 0.59 580

Guaranteed Rate

846/1,000 0.33 580

USAA*

900/1,000 0.75 620

Veteran’s United*

891/1,000 0.24 660

Navy Federal Credit Union*

882/1,000 0.74 580

*USAA, Veterans United, and Navy Federal Credit Union only serve current and former U.S. military members and their spouses. Check your eligibility for a VA loan here

Compare rates and lenders. Start here (Aug 7th, 2020)

Editor’s note: The Mortgage Reports may be compensated by some of these lenders if you choose to work with them. However, that does not affect our reviews. See our full editorial disclosures.


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1. Fairway Independent Mortgage

Fairway isn’t the biggest mortgage company. But it earned its top spot among the best mortgage lenders.

That’s because Fairway Independent Mortgage has a winning combination of:

  • Great customer satisfaction scores — “better than most,” according to J.D. Power
  • Almost no complaints from customers — just 0.08 complaints per thousand customers

That means a lot. Customer reviews are the best way to figure out how well a mortgage company is doing its job. And high reviews coupled with low complaints means Fairway is doing exceptionally well.

Other perks of working with Fairway Mortgage include:

  • Great online and app functionality
  • Expert, person-to-person help at the end of the phone
  • Lots of mortgage product choices, including VA and USDA loans
  • Loans for credit scores as low as 580 (but every application is different so that’s not a promise)

What’s the catch? None, really.

But you do have to plug in personal information before you get any kind of rate estimate. So you won’t know how competitive your rate is likely to be at the click of a button.

2. Guild Mortgage Company

In the J.D. Power 2019 Mortgage Origination Study, Guild came just a single point (out of 1,000) behind Fairway. And it ranks second for CFPB complaints.

So you can be highly confident about Guild Mortgage’s customer service standards.

What else is there to like? Well, Guild has:

  • Branches in 31 southern and western states. Licensed in 48 states
  • Wide portfolio of mortgage products
  • You can get a VA loan with a score as low as 580, A USDA loan with 600, and other loan types with 620
  • Will consider alternative credit information if your credit score isn’t high

When comparing competitive quotes from different lenders, just make sure you check Guild’s lender fees.

Some reckon they’re higher than some competitors’.

3. Quicken Loans/Rocket Mortgage

Rocket Mortgage is a wholly-owned subsidiary of Quicken Loans, so we’re combining their spot in third place.

If you’ve looked at other mortgage lender reviews, you might wonder why Quicken and Rocket aren’t in first place, like they tend to be elsewhere.

There are two reasons. First, because Quicken and Rocket have slightly higher complaint numbers than our top picks.

Second, because their interest rates are often a bit higher than competitors’. (Or on par, but with two or more discount points required— each discount point is a fee equal to 1% of the loan amount.)

In all other regards, though, Quicken and Rocket excel.

They’re America’s biggest mortgage lenders, and have taken first place in J.D. Power’s satisfaction survey 10 years straight.

In, addition, Quicken and Rocket offer:

  • Top-notch technology. Rocket lets you do the whole mortgage process online
  • Great range of products, including Quicken’s “Yourgage,” which effectively lets you pick your own loan term
  • Help if you have a low credit score or lots of debt — 580 minimum score and 50% maximum debt-to-income ratio

On that last point, just remember that each application is treated individually and you may need to be a good borrower in other respects to get either of those.

Choose Quicken if you think you’ll want traditional support from a loan officer and Rocket if you don’t.

Get started with Quicken Loans today, August 7, 2020

Get started with Rocket Mortgage today, August 7, 2020

4. US Bank

US Bank is the only mainstream bank to make it onto our list of the best mortgage lenders. US Bank scored highly for customer service in the J.D. Power survey. So what’s hot about it? Well, it has a:

  • A 3,000-strong network of branches for face-to-face meetings
  • Willingness to consider alternative credit history if you have a lower FICO score
  • Wide portfolio of mortgage types, including FHA, VA, and USDA loans
  • Strong online and mobile functionality

US Bank also offers construction loans, and a no-closing-cost refinance called the Smart Refinance.

Just be aware that it didn’t do so well for CFPB complaints.

5. loanDepot

LoanDepot is another strong contender for fans of technology.

If its claims for its proprietary mello smartloan product are true, loanDepot’s online tools might significantly reduce your closing time.

In addition, loanDepot offers:

  • 200 offices for face-to-face meetings
  • Ultra-slick online services
  • Loan approvals with credit scores as low as 580, though only on limited mortgage types
  • A broad range of mortgages

All in all, loanDepot is good all-around, especially for technophiles. But be ready to deliver plenty of personal data to get an idea of the mortgage rate for which you qualify.

6. Guaranteed Rate

If your only concern is accessing the best mortgage rates then Guaranteed Rate is likely to be on your shortlist. This lender has a reputation for undercutting competitors’ rate offers.

Additionally, Guaranteed Rate boasts:

  • Good customer service scores and few complaints
  • Branches in 46 states. Licensed to lend in all 50
  • Plenty of different types of mortgages to choose from
  • Strong IT functionality for online applications and information

But there’s a caveat to its low-rate offering. This lender specializes in those with good or great credit.

So if your score isn’t top-notch, you may have to look elsewhere.

7. USAA (veterans and military only)

This credit union topped the J.D. Power survey with a customer satisfaction score of an incredible 900. On that basis, you could argue that it’s the best mortgage lender in America.

The only reason USAA (and the next two companies) are so far down on our list, is that they only serve US military members and veterans. So most people won’t be able to work with them.

Check your eligibility for a VA loan. Start here (Aug 7th, 2020)

But for those who qualify, USAA mortgage lending has some great perks:

  • You don’t need to get a VA loan; USAA offers other types of mortgages too
  • That said, USAA has years of specialized experience and service for VA loans
  • You may need a minimum credit score of 620 with USAA, even though the VA itself has a lower floor

If you’re eligible for membership, we strongly recommend getting a mortgage quote from USAA.

8. Veterans United (veterans and military only)

Veterans United is by far and away the most popular (read: biggest lender) for VA home loans.

VU customers are big fans, giving it 891/1,000 in the J.D. Power survey. And of almost 4,400 reviews on Trustpilot (at the time of writing), 95% scored it as excellent while 3% thought it good.

Veterans United also has a lower rate of CFPB complaints even than USAA or Navy Federal.

What else do you need to know? VU has:

  • Great online functionality and 24/7 telephone support
  • A range of mortgages besides VA loans
  • 25 branches nationwide
  • A minimum credit score of 660, in most cases
  • If you have lower credit, Veterans United’s Lighthouse Program will provide you with one-on-one support to help you build it so you qualify

Veterans United is a surefire candidate for your shortlist if you want a VA loan. And its worth considering if you’re a veteran or service member who wants another kind of mortgage.

9. Navy Federal Credit Union (veterans and military only)

Navy Federal is another of our military specialists that could claim to be the best mortgage lender.

Why? Its customer satisfaction scores are only a little lower than those of its competitors and easily beat Quicken Loans, which is the top mainstream lender.

And it may give you a lower mortgage rate.

You won’t know that for sure until you get a quote. But our sampling suggests it often beats its main competition on rates.

Navy Federal mortgage also offers:

  • Lower credit score threshold than other big VA lenders, starting at just 580
  • Willingness to consider alternative credit data, such as on-time payments for rent, utilities and so on
  • Slick website with good functionality
  • Lots of different mortgage types, besides VA loans

Again, if you’re eligible for membership with this credit union (the biggest in the world) then you’ll likely add it to your shortlist.

Check your VA loan eligibility with top lenders (Aug 7th, 2020)

Are local mortgage lenders any good?

You may notice our picks for best mortgage lenders are all large companies.

These major lenders are available to most people, and big enough to rated by official agencies. This lets us review mortgage lenders objectively.

But there are plenty of smaller and local companies worth looking into as well.

BelScroll down for resources to help you compare rates and mortgage companies, even if they’re not on this list.

Compare lenders and rates. Start here (Aug 7th, 2020)

The 9 best mortgage lenders (recap)

  1. Fairway Independent Mortgage Co. — Top customer service, few complaints
  2. Guild Mortgage Co. — Top customer service, few complaints
  3. Quicken Loans and Rocket Mortgage — Top customer service, online application
  4. US Bank — Wide variety of loans, plenty of branches
  5. loanDepot — Online application, faster closing
  6. Guaranteed Rate — Generally low rates, online application
  7. USAA — Top customer satisfaction, VA loan specialists
  8. Veterans United — Top customer satisfaction, VA loan specialists
  9. Navy Federal Credit Union — Top customer satisfaction, VA loan specialists

What are mortgage rates today?

Mortgage rates hit record lows in early 2020, and are predicted to stay near or below 4% for the rest of the year.

Below are today’s lowest average rates*, as filed by The Mortgage Reports’ lender network:

Loan Type Today’s Average Rate
Conventional 30-year FRM 2.75% (2.75% APR)
Conventional 15-year FRM 2.625% (2.625% APR)
FHA 30-year FRM 2.25% (3.226% APR)
VA 30-year FRM 2.25% (2.421% APR)
VA 15-year FRM 2.25% (2.571% APR)

*Rates shown reflect averages for “prime” borrowers. Your own rate will vary. See our full loan assumptions here.

Request (Aug 7th, 2020)

How to get the best mortgage rates

Your mortgage rate depends on how “good” your application looks to lenders. To get the lowest rate, you need a high credit score, solid down payment, few debts, and other features that make you look like a responsible borrower.

With that in mind, there are steps you can take leading up to your mortgage application to ensure you get the best rate possible:

  1. Actively manage your credit score — Check out our Guide to improving your credit score for tips
  2. Pay down as much debt as you can — This mostly applies to credit card balances. You want them all to be below 30% of your credit limits. But, if you have a small amount left on an auto loan or personal loan, see if you can pay that off before you apply. That will reduce your monthly outgoings on debt
  3. Shop around with 3-4 lenders, minimum — you could lose thousands or tens of thousands over your mortgage’s lifetime if you apply to just one or two lenders
  4. Compare quotes carefully — Learn how to read your loan estimate, and find the lowest rates and closing costs in this article 
  5. Watch out for closing costs — Don’t be dazzled by headline rates on quotes. See how much you’ll pay on closing, too
  6. Consider buying discount points — Discount points are an option on closing. They let you buy a slightly lower mortgage rate by paying a bit more when you close. If you can afford their cost, model your options using a mortgage calculator

Some lenders sneakily reduce the rates they offer in their quotes by assuming you’re going to buy discount points. Others don’t.

There’s nothing wrong with discount points if you want them. But you need to compare rates on equal footing. So make sure your loan estimates factor in the same amount of points.

How to shop for a mortgage

Different lenders tend to specialize in different types of borrowers.

One might be the best at helping “top-tier” borrowers (those with stellar credit scores, large down payments, etc.), while another might offer much better rates and programs for those with weaker applications.

That means there’s likely a mortgage company out there with a great deal waiting for you.

The catch? You won’t know which one it is until you’ve compared loan estimates side by side.

Plan to dedicate a few hours to filling out applications, before you’ll know which company is really best for you. We recommend checking with three or four lenders minimum.

>> Related: How to shop for a mortgage and compare mortgage rates

Finally, don’t forget to look out for lenders that deliver services that you find valuable.

If you struggle to access your Gmail account, you may find an end-to-end online offering, such as Rocket Mortgage’s, just too much.

But if you live somewhere seriously remote, you might welcome an e-signing option that saves you a lot of traveling.

Choosing the right loan type

You’ll also need to find the type of mortgage that suits you best.

If you’re eligible for a VA loan, it’s likely you’ll want one. But assuming you’re not, you’ll need to decide whether a conventional, conventional, FHA, USDA or other loan type is best for you.

>> Related: Comparing home loans: Which one is best for me?

Compare mortgage loan types:

Loan Type Min. Down Payment Min Credit Score Mortgage Insurance Required If <20% Down Special Eligibility Requirements
Conventional 3% 620 Yes No
FHA 3.5% 580 Yes No
VA 0% N/A (Often 620) No Yes
USDA 0% 640 Yes Yes

Finding the right loan type is personal.

You have to consider your own goals; for instance, do you want the lowest down payment possible? The lowest monthly payment possible? Do you have a lower credit score and need extra flexibility?

For more information about each loan type and help choosing, see our complete guide to types of home loans.

Get custom loan recommendations today (Aug 7th, 2020)

Mortgage shopping FAQ

Who is the number one mortgage lender?

The straight answer is that Quicken Loans is the number one mortgage lender as far as loan volume. It originates more mortgages each year than anyone else, and gets top customer satisfaction scores. But the “best” lender for you really depends on the rates and costs you’re quoted. Other top lenders we recommend checking rates from include: Fairway Independent, Guild Mortgage Company, loanDepot, US Bank, and Guaranteed Rate.

What is the easiest mortgage lender?

Some lenders are more easygoing that others when assessing borrowers. But often lenders’ minimum requirements are imposed on them by Fannie Mae, Freddie Mac, or the federal government. These agencies “guarantee” loans, and set thresholds for things like credit scores and down payment sizes.

So your first priority is to decide on the best type of mortgage for you. Government-backed loans like FHA, VA, and USDA are typically easier to qualify for. Once you know what you’re looking for, finding the right lender gets much easier.

How do you shop around for a mortgage?

You’ll need to get prequalified by a lender before you hunt for a home. Rate shopping happens later, once you’ve found the property you want. It’s a four-step process:

1. Decide on the type of mortgage you need
2. Request quotes from multiple lenders or use The Mortgage Reports or a similar service to obtain them
3. Compare your quotes carefully
4. Choose the deal that’s best for you

You’ll find all the information you need, together with links to more detailed explanations, above.

Start shopping for a mortgage today, August 7, 2020

What is the lowest mortgage rate?

30-year mortgage rates just recently hit their lowest average ever, hitting 3.29% in early March 2020. Since then they’ve ticked back up to the mid-3s. But be aware that most of the rates advertised are for top-tier borrowers; those with stellar credit scores, big down payments, few other debts, and significant assets. Your own lowest mortgage rate will depend on your unique application; check with a few different lenders to find out what that is.

What is the easiest mortgage to qualify for?

If you’re a veteran or a service member, the easiest mortgage to qualify for is probably a VA loan. If you’re buying somewhere rural or suburban, it might be a USDA loan. And the easiest mortgage to qualify for if you’re credit-challenged is the FHA loan. For those with smaller savings, it’s also relatively easy to qualify for a conventional loan with 3% down.

Can I get a mortgage with no money down?

Both VA loans and USDA loans allow you to get a mortgage with no money down. But every other type of mainstream mortgage requires at least 3.0% of the appraised value of the home. If that’s a little more than you’re able down, look into down payment assistance programs across the country that can help with grants or low-interest loans.

Is using a mortgage broker worth it?

Mortgage brokers are like retail outlets for multiple lenders. And they may find you the lowest rate you can get. Or they may not. So by all means consult a broker. But don’t rely on one. Get your own quotes in parallel and compare all your offers.

Start shopping for a mortgage today

Mortgage rates are constantly in flux. So once you find a lender you like, keep an eye out for low rates and be prepared to lock. You can get a head start by requesting personalized rate quotes below.

Verify your new rate (Aug 7th, 2020)

1J.D. Power satisfaction scores taken from the 2019 US Primary Mortgage Origination Satisfaction Survey. Overall scores are based on ratings from 4,602 survey respondents. Areas scored include: application/approval process, communication, loan closing, and loan offerings

2Complaints per 1,000 customers based on the number of official complaints filed against a company, divided by that company’s total number of purchase originations in 2018. Complaints sourced from the Consumer Financial Protection Bureau (CFPB) complaint database, and origination information sourced from the CFPB’s 2018 Mortgage Trends Report)