Pros and cons of Freedom Mortgage
Freedom Mortgage Pros:
- Offers competitive mortgage rates.
- Specializes in government-backed loans, especially FHA and VA loans.
- Operates in all 50 states, Puerto Rico, and the U.S. Virgin Islands.
- Provides rewards and discounts on home-related products and services.
- Eagle Eye program notifies borrowers of potential savings opportunities.
Freedom Mortgage Cons:
- Higher origination fees than other lenders.
- No rates online; you have to talk to someone for a rate quote.
- Requires applicants to speak with a loan officer to start an application.
- If you don’t live near a branch, you must rely on phone or email to communicate with a loan officer.
- Customer service mainly focuses on assisting current borrowers, with few resources for potential clients.
Freedom Mortgage interest rates
Freedom Mortgage does not publicly disclose its mortgage rates online. However, data from the Home Mortgage Disclosure Act (HMDA) indicates that Freedom Mortgage often offers competitive interest rates compared to industry averages.
The table below shows the types of mortgage rates Freedom Mortgage offers in 2025.
| Loan Type | Average Interest Rate |
| Conventional 30-Year | 6.90% |
| Conventional 15-Year | 6.19% |
| FHA 30-Year | 6.34% |
| VA 30-Year | 6.14% |
Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).
Remember that interest rates vary a lot by customer. Your rate depends on your credit score, down payment, loan type, and home price. That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each. Then, compare the interest rates, closing costs, and other fees you’re offered to see which lender can give you the best deal.
Find your lowest mortgage rate. Start hereFreedom Mortgage review for 2025
This Freedom Mortgage lender review finds that the company remains a significant player in the mortgage industry, particularly for government-backed loans. Freedom Mortgage’s specialization in FHA and VA loans makes it an attractive option for borrowers with lower credit scores or smaller down payments.
However, the lender has faced regulatory challenges, including a $3.95 million fine in 2024 for submitting inaccurate loan data, as reported by the CFPB. Despite these issues, Freedom Mortgage’s extensive experience with government-backed loans and financing options for residents in Puerto Rico and the U.S. Virgin Islands attracts home buyers.
Affordability
Freedom Mortgage scores lower on The Mortgage Reports affordability index due to higher-than-average origination fees. HDMA data shows average origination fees of $5,282, compared to the national average of $2,792. Still, the lender often makes up for those higher upfront costs by offering lower interest rates, which can save you money over the life of the loan.
Freedom Mortgage offers discounts up to $1,000 for eligible buyers who work with a real estate agent through its Freedom Homes program. The Eagle Eye program also proactively notifies borrowers of opportunities to lower their monthly payments, access home equity, or take advantage of new programs.
Lending flexibility
Freedom Mortgage specializes in FHA and VA loans. FHA loans require a minimum down payment of 3.5%, while VA loans often have no down payment requirement. The lender also provides conventional and USDA loans and refinancing options such as FHA Streamline and VA Interest Rate Reduction Refinance Loans (IRRRL).
While Freedom Mortgage does not disclose specific credit score requirements, HDMA data shows most borrowers need a minimum credit score of 620 for conventional and USDA loans and 550 for VA or FHA loans. Borrowers should also demonstrate a stable income and a debt-to-income ratio of 43% or lower, though some programs may allow higher ratios of up to 50%.
Trustworthiness
Freedom Mortgage has received a higher-than-average number of complaints from the Consumer Financial Protection Bureau (CFPB), which points to ongoing concerns about how the company handles customer service and loan servicing. The Better Business Bureau has revoked Freedom Mortgage’s accreditation and currently gives the company a B- rating, partly due to government actions. Freedom also scored below average in J.D. Power’s 2024 U.S. Mortgage Servicer Satisfaction Study. That said, the company has received many positive reviews on Trustpilot, which shows that some customers still report good experiences.
Customer experience
Freedom Mortgage operates in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. It can be tough for prospective borrowers to find detailed information online because the lender doesn’t share sample mortgage rates or explain its loan options clearly.
Customer service primarily supports current borrowers, and there’s no live chat to ask questions. The mobile app is also built to manage existing loans, not help new customers explore options. You can begin the mortgage application or prequalification process by clicking the “Get Started Online” button on the website. This leads to a series of questions and prompts for contact information so a Freedom representative can reach out.
FAQs about Freedom Mortgage
Freedom Mortgage offers a variety of loan options, including FHA, VA, USDA, and conventional loans. The lender also provides refinancing options such as FHA Streamline and VA Interest Rate Reduction Refinance Loan (IRRRL).
Yes, Freedom Mortgage offers first-time home buyers programs like FHA loans, which have more forgiving minimum requirements. The lender also provides resources and guidance to help first-time buyers navigate home-buying.
The Freedom Homes program connects you with local real estate agents through Freedom Homes partners. With this program, you can save $1,000 when you buy a home and receive a 1% commission discount when you sell a home. Additionally, the Freedom+ program offers deals on home improvement services, insurance, and more, helping you protect your home while saving money.
To apply for a mortgage with Freedom Mortgage, you need to speak with a loan officer. You can initiate the process by clicking the “Get Started Online” button on the website and providing your contact information so a representative can reach out.
Freedom Mortgage’s Eagle Eye program tracks your loan after closing and looks for ways to save you money. The lender monitors interest rates and your home’s value and reaches out if it sees a better loan option, a chance to refinance, or a new program that fits your situation. This service gives you regular check-ins and helps you stay on top of opportunities to lower your payments or unlock your home equity.
Is Freedom Mortgage the best mortgage lender for you?
This Freedom Mortgage lender review reveals a company specializing in government-backed mortgages, particularly VA and FHA loans. However, many borrowers have raised concerns about customer service, and regulators have flagged issues with how the company handles loan data. Still, if you’re a first-time buyer, live in Puerto Rico or the U.S. Virgin Islands, or are looking for a mortgage with flexible credit guidelines and possible discounts, Freedom Mortgage can help, especially if you’re open to working through a more traditional application process.
Find your lowest mortgage rate. Start hereHow The Mortgage Reports scored Freedom Mortgage
The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.
- Customer experience (20%): Examines the lender’s digital and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
- Affordability (20%): Assesses the average origination charges and the average interest rate the lender offers.
- Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
- Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
