Pros and cons of PNC Bank
Pros
- Offers a wide range of loan options, including specialized programs for first-time buyers
- Provides online tools for mortgage rate quotes and application tracking
- Available nationwide with both online and in-person application options
- Offers home equity borrowing options like HELOCs
- Grants available to eligible borrowers for down payment or closing costs
Cons
- Customer service ratings are below average on third-party review sites
- Has an above-average number of complaints registered with the CFPB
- Limited mobile app functionality for mortgage servicing
- Some loan programs require higher credit scores
- May not always offer the lowest rates compared to smaller lenders
PNC mortgage rates
In 2025, PNC interest rates tend to sit near the industry average, but they are quite competitive for borrowers with good credit or a substantial down payment. The bank offers both fixed and adjustable-rate options, and it provides rate estimates based on your financial profile. While not always the lowest in the market, PNC’s mortgage rates are stable and backed by a range of support tools to help borrowers make informed decisions.
| Loan Type | Average Interest Rate |
| Conventional 30-Year | 6.63% |
| Conventional 15-Year | 6.06% |
| FHA 30-Year | 6.62% |
| VA 30-Year | 6.56% |
Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).
Remember that interest rates vary a lot by customer. Your own rate depends on factors like your credit score, down payment, loan type, and home price. That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each one. Then compare the interest rates, closing costs, and other fees you’re offered to see which lender can give you the best deal.
Find your lowest mortgage rate. Start herePNC lender review for 2025
This PNC lender review highlights a bank that continues to offer strong mortgage solutions through a mix of digital convenience and personalized support. In 2025, borrowers can get a full range of regular and special loan programs. These include options for first-time buyers, medical professionals, and people who build their own homes. The PNC Community Loan is notable for allowing 3% down payments with no private mortgage insurance. Low-income buyers may even qualify for more assistance with a PNC home-buying grant.
That said, PNC’s performance is not without its flaws. It has gotten lower customer service ratings on sites like the Better Business Bureau and Trustpilot. PNC Bank also has a higher number of complaints to the CFPB than other lenders. Even so, the range of products, national availability, and hybrid service model help make PNC a good choice for many borrowers.
Affordability
PNC scores well on The Mortgage Reports' affordability index. Its interest rates tend to fall in the middle of the pack, and the bank charges average origination and closing costs. PNC’s assistance programs and grant options can help reduce the financial burden for qualifying home buyers.
Lending flexibility
PNC offers a wide selection of mainstream loans, including conventional, FHA, VA, USDA, and jumbo loans. The bank also provides specialty products such as construction loans, renovation loans, lot loans, and medical professional loans. The PNC Community Loan allows for 3% down payments, accepts gift funds, and does not require private mortgage insurance (PMI). Borrowers may also receive a grant toward closing costs or the down payment. Qualified homeowners can obtain a home equity line of credit (HELOC).
Trustworthiness
PNC Bank does not perform well on third-party customer review platforms. It has an above-average number of complaints reported to the Consumer Financial Protection Bureau. However, PNC remains a trusted institution with decades of experience, and its loan programs and branch network reflect that long-standing credibility.
Customer experience
You can apply for a mortgage with PNC online, by phone, or in person at a branch. The bank offers quick online preapprovals, often within 24 hours, and issues conditional approvals within 3-5 business days. PNC’s rate quote tool lets you enter your home price, down payment, credit score, and ZIP code to see estimated rates. Customer service is available seven days a week by phone, and account holders have access to a 24/7 automated line.
FAQs about PNC Bank
To qualify for a conventional loan with PNC, you’ll generally need a credit score of at least 620. FHA loans may be available to borrowers with scores as low as 580, depending on other factors in the application.
PNC offers flexible down payment options. Some programs, like the PNC Community Loan, allow down payments as low as 3% and accept gift funds, which can make homeownership more accessible for first-time buyers.
Yes. The PNC Community Loan allows down payments as low as 3%, requires no PMI, and may include a grant toward closing costs or the down payment.
Yes. PNC offers an online preapproval process that typically delivers results in under 24 hours.
PNC’s rates are usually around average, but they’re often better if you have good credit. You can get a personalized rate quote on their website.
Is PNC the best mortgage lender for you?
This 2025 PNC lender review shows a bank with broad loan options, strong accessibility, and decent affordability. While its customer service record is mixed and rates may not always lead the market, PNC offers value through its specialty programs, grant opportunities, and flexible loan structures. If you want a large, established lender with a nationwide reach and customizable mortgage options, PNC could be a solid fit.
Find your lowest mortgage rate. Start hereHow The Mortgage Reports scored PNC Bank
The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.
- Customer experience (20%): Examines the lender’s digital and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
- Affordability (20%): Assesses the average origination charges and the average interest rate offered by the lender.
- Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
- Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
