PNC Mortgage Review for 2024

PNC is a century-old bank with a strong presence both online and off. Is this the right mortgage lender for you? Learn about the pros and cons here.

Lending flexibility4.7
Customer service4.8
Ease of application5.0
Online experience4.3
Our Score
PNC Mortgage
Minimum down payment3%
Minimum credit score620
Loan Products Offered

Conventional mortgages
FHA, VA, and USDA mortgages
Jumbo mortgages
Grants and specialty mortgages

Best Features

  • Competitive rates and fees
  • Online tools are better than most, especially the Home Insight planner and application tracker
  • Strong branch network on the eastern side of the country


  • Mid-range customer service scores compared to other lenders
  • Doesn't have branches in every state


The Mortgage Reports may be compensated by some of the mortgage lenders we review. However, this does not affect our review process or the ratings lenders receive. All reviews are created independently by our editorial team. We review products and services from partner lenders as well as lenders we do not work with.

PNC is a large bank and mortgage lender with a history going back 160 years.

Today, it has more than 2,600 branches across 28 states and Washington D.C. Although, mortgage loan applicants are welcome in all 50 states.

PNC also has a particularly strong online presence, with intuitive tools to help you plan and manage your mortgage application.

Rates, closing costs, and customer service for PNC Mortgage all fall generally in line with industry averages.

Of course, mortgage rates and pricing are unique to each customer. Compare PNC's rates and closing costs to learn whether it's the best option for your home loan.

PNC mortgage rates

PNC Bank mortgage rates tend to be lower than some larger competitors. In 2021, its average rate for a 30-year fixed-rate mortgage was 3.08% — which fell below mega-lenders like Wells Fargo. PNC also appears to offer competitive underwriting and origination fees.

Average mortgage rates at major lenders

PNC Bank Rocket MortgageWells FargoFreedom Mortgage
Avg 30-Yr Interest Rate, 202113.08%3.00%3.14%2.66%
Median Total Loan Costs, 2021$3,820$4,670$3,600$3,880
Median Origination Fee, 2021$1,110$2,430$1,330$0

Average rate and fee data were sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).

Mortgage interest rates have risen since 2021, and your rate will depend on factors such as your loan type, credit history, and debt-to-income ratio. Be sure to compare quotes from three to five lenders before choosing the rate and fees that are best for your personal finances.

Find your lowest mortgage rate. Start here

PNC refinance rates

PNC refinance rates should mirror its mortgage rates: Near, or a little below average compared to other major lenders. But remember, your refinance rate depends on your credit score, current loan-to-value ratio, and other key parts of your application. So you’ll have to check personalized refi rates from PNC — as well as a few other lenders — to see how it compares.

Find your lowest refinance rate. Start here

PNC mortgage review for 2024

PNC’s home lending team says its objective is to reduce the stress, complexity, and anxiety of applying for a mortgage. The quality of its online tools suggests it’s taking that promise seriously. PNC can make it feel as if you have a knowledgeable friend holding your hand throughout the entire mortgage process.

PNC is licensed to underwrite mortgages in all 50 states and Washington D.C. Home buyers who live in one of the 28 states with a branch location will also be able to apply for a mortgage face-to-face. PNC keeps a brick-and-mortar presence in many of the largest real estate markets, including Texas, California, Illinois, New York, and more.

Furthermore, PNC receives above-average customer reviews from J.D. Power survey respondents.

One word of caution: Read your post-application Loan Estimate from PNC carefully before you decide to accept the offer. There are suggestions that some people find details in those estimates that weren’t immediately clear from the pre-application information you see online. Of course, this is a best practice for any lender. Be sure to get multiple Loan Estimates and then compare them side by side and line by line.

Working with PNC mortgage

PNC’s online Home Insight service comes in two flavors. The first is called Home Insight Planner. It lets you input your personal household budget and lifestyle details, and then guides you to the loan that should suit you best.

The second component, Home Insight Tracker, takes over when you’ve made an application. It has two main functions: First, to help you manage your application and access existing documents and status reports. Second, to upload documents and exchange messages with your loan officer in a secure environment.

Moreover, home buyers can begin both preapproval and loan applications online.

PNC’s website also offers some helpful information to borrowers, including articles, guides, and tools. Its mortgage calculator allows you to forecast your potential monthly mortgage payments and it adjusts for assumptions, such as homeowners insurance and property taxes.

PNC customer service reviews

PNC Mortgage was ranked 10th out of 23 lenders in the J.D. Power 2021 U.S. Mortgage Origination Satisfaction Study. It scored 851 out of a possible 1,000, which is above the industry average. J.D. Power’s top spot went to Guild Mortgage, with a score of 884 out of 1,000.

Customer service reviews at major lenders

CFPB Complaints, 20214Complaints Per 1,000 Mortgages, 20215J.D. Power Satisfaction Score, 20216
PNC Bank740.57851/1,000
Rocket Mortgage3760.24876/1,000
Wells Fargo4880.58832/1,000
Freedom Mortgage2620.35829/1,000

Along with PNC’s satisfaction scores, we checked its customer complaints using the Consumer Financial Protection Bureau (CFPB) online database, where borrowers can file complaints against lenders. For PNC, the results in the database look good. It has fewer than one official complaint filed per 1,000 mortgage customers.

Mortgage loan products at PNC

PNC has an especially broad range of mortgage options. It offers conventional mortgages and all the major government-backed mortgages (FHA, VA, and USDA). PNC even has a couple of special mortgage programs for medical professionals and lower-income home buyers.

  • Conventional loans: This loan program conforms to loan limits set by Fannie Mae and Freddie Mac, which are currently $ in most areas of the country. In some instances, borrowers can qualify for a conventional mortgage with as little as 3% down payment
  • Jumbo loans: For borrowers who need loan amounts more above the conforming loan limit. PNC lets you borrow up to $5 million if you qualify. You can pick an FRM or ARM and choose a loan term between 15 and 30 years
  • FHA loans: Loans backed by the Federal Housing Administration that let you pay as little as 3.5% down and have flexible requirements for borrowers to qualify
  • VA loans: Loans backed by the Department of Veterans Affairs, with zero down payment available for qualifying service members and veterans
  • USDA loans: Affordable “Rural Housing” loans with zero down payment, for those buying in rural or suburban areas who have low- to moderate-income
  • PNC Community Loan: A low-down-payment loan option that does not require private mortgage insurance (PMI). This type of mortgage only requires a $500 down payment contribution from the borrower. The rest of the 3% down payment can be gift funds from a family member or acquaintance or a down payment assistance program (DPA)
  • Medical Professional mortgage: A no-PMI loan from PNC reserved for medical professionals
  • Fixed-rate mortgages: Most people opt for FRMs, with loan terms that last 10-30 years, down payments starting as low as 3%, and a rate that never changes
  • Adjustable-rate mortgages: ARMs let you fix your rate for an initial period of 1, 3, 5, 7, or 10 years. After that, it will float with the market

PNC also says its mortgages typically come with fees and costs totaling 3-5% of the loan value.

$5,000 closing cost grant from PNC

If you’re getting a mortgage from PNC, you might be eligible for up to $5,000 in grant money to help with your closing costs. PNC closing cost grants are available on 15- and 30-year loans with fixed or adjustable rates. To qualify, you must either live in a designated “low- to moderate-income” census tract, or have an income that does not exceed 80% of the local median.

Refinancing with PNC Bank

In addition to home purchase loans, PNC offers mortgage refinance loans. Refinancing involves replacing your current mortgage with a new one. The new loan should help you save money or meet another financial goal. Borrowers can choose between several options to lower their monthly payments, own their homes sooner, or tap their equity.

  • Rate-and-term refinance: Exchange your original mortgage with a new one that offers more favorable loan terms or a lower interest rate
  • Cash-out refinance: Access your home equity by replacing your current mortgage with a new, larger loan amount, and then receiving the difference as a lump sum of cash. Cash-out refinancing is one of three products this lender offers to those who are looking to leverage their equity


For homeowners who want to tap equity, PNC also offers its Choice Home Equity Line of Credit (CHELOC) and a home equity loan. A home equity loan is an installment loan that provides an upfront lump sum, whereas a home equity line of credit is a revolving credit line that you can borrow from over time.

The PNC CHELOC is the same as a traditional HELOC, allowing you to take a line of credit against the equity in your home. You can withdraw as frequently and as much as you’d like during the draw period, up to your maximum loan amount. In this way, HELOCs are often compared to credit cards but with more favorable interest rates.

Borrowers can use a primary residence, second home, vacation home, or investment property as collateral to secure an equity loan.

PNC HELOC requirements

  • Borrow up to 89.9% of your home equity. Depending on your state of residence, the maximum loan-to-value ratio is between 80% and 89.9%
  • $50 annual fee
  • Not available in Alaska, Hawaii, Louisiana, Mississippi, Nevada, and South Dakota

The lender doesn’t publish its credit score requirements for home equity loans, but it does claim to review each applicant’s creditworthiness on a case-by-case basis. As a rule of thumb, those with a well-established credit history and higher scores will qualify for the lowest rates.

Where can you get a mortgage with PNC?

NMLS ID: 446303

PNC Mortgage has a strong online presence and it underwrites home purchase and refinance loans in all 50 states, including Washington D.C.

Its Home Insight planner and tracker are first-class and can be genuinely useful tools. That goes for all borrowers, but especially first-time homebuyers who will appreciate a little bit of extra guidance along the way.

However, not everyone is comfortable making online applications. If you prefer an in-person experience, you may have access to one of PNC’s 2,600 branches. If so, it should be simple for you to set up a face-to-face meeting with a specialist advisor.

PNC mortgage FAQ

Is PNC good for mortgages?

PNC is worth considering for a mortgage if you want a conventional, FHA, VA, or USDA loan. It offers both fixed-rate and adjustable-rate mortgages with down payment options starting at just 3 percent (or 0 percent for a VA loan). Its rates and fees are at or slightly below average. PNC also has special mortgage programs for medical professionals and lower-income home buyers that are worth looking into if you fit one of those categories.

What does PNC mortgage stand for?

PNC Bank gets its initials from the Pittsburgh National Corporation and Provident National Corporation. PNC was created when these two banks merged in 1983.

What FICO score does PNC use?

PNC requires a credit score of at least 620 to qualify for a home purchase loan. PNC has a credit score minimum of 620 to qualify for both conventional loans and FHA loans. You’ll need a score of 640 to be eligible for a USDA loan with PNC. Home buyers applying for a VA loan under FHFA loan limits will need no minimum credit score, while those over FHFA loan limits will require a 660.

Is it easy to get a loan from PNC Bank?

From a credit standpoint, it’s not quite as easy to get a loan from PNC as some other banks. For instance, PNC requires a credit score of 620 to get an FHA loan, which typically has the lowest credit requirements. Other banks will approve an FHA loan with credit starting at just 580 (or 500 in rare cases). Aside from credit score requirements, PNC mortgages are not especially hard to qualify for. You only need a 3 percent down payment, and PNC even offers special mortgages with no private mortgage insurance for lower-income home buyers. So it’s worth a look if you’re looking for a low-down-payment mortgage and your credit report is in good shape.

How long does it take to get approved for a PNC loan?

PNC offers digital preapproval for home purchase loans. That means it can verify your income, assets, and employment online, so you don’t have to submit physical documents. Digital preapproval is typically faster than traditional preapproval methods, though PNC does not say how long it takes to approve loan customers on average.

Is PNC the best mortgage lender for you?

If you prefer a DIY application and online resources, PNC might be a good mortgage lender for you. It’s also a convenient choice for borrowers who have access to one of PNC’s more than 2,600 bank locations. Either way, it’s important to compare multiple lenders before choosing a mortgage company. PNC mortgage is only as good as the rate it can offer you. The same goes for any lender.

Get started by comparing rates and closing costs from at least three reputable mortgage lenders to find the mortgage loan that makes sense for your personal finances.


The Mortgage Reports considers multiple factors when reviewing lenders. These factors include credit and down payment requirements, loan types offered, customer service indicators, and availability of online tools. We then use these factors to rank lenders in four categories:

  • Lending flexibility: Includes the number of loan types offered, special programs offered, minimum down payment requirements, and minimum credit score requirements
  • Customer service: Includes CFPB complaints per 1,000 loans and average rating from other top rating services
  • Ease of application: Includes the availability of an online pre-approval or pre-qualification process
  • Online experience: Includes the robustness of the lender’s online offerings, including online chat availability, phone number availability, and learning center/help center availability
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  1. Average mortgage rates and fees sourced from self-reported data mortgage lenders are required to file under the Home Mortgage Disclosure Act. Rates and fees shown reflect the previous year’s data and may not align with today’s mortgage rates
  2. Monthly principal and interest payments calculated using mortgage calculator. Payments shown are based on a $200,000 loan amount and assume a “very good” credit score. Property taxes and homeowners insurance are not included. Your own monthly payment will vary
  3. Number of mortgage originations for the previous year sourced from self-reported data mortgage lenders are required to file under the Home Mortgage Disclosure Act
  4. CFPB Complaints reflect the number of mortgage origination or closing-related complaints filed with the Consumer Financial Protection Bureau for the previous year
  5. Complaints per 1000 mortgages reflect the number of official complaints filed against a lender with the CFPB for the previous year, compared to the lender’s total number of mortgage originations for the previous year
  6. JD Power Rating reflects the company’s customer satisfaction score according to JD Power’s most recent Primary Mortgage Origination Satisfaction Study. Survey respondents score their lenders in four areas: application/approval process, communication, loan closing, and loan offerings