Pros and cons of USAA Mortgage
USAA Mortgage Pros:
- Doesn’t charge an origination fee on VA loans
- Offers competitive mortgage rates
- Provides the Fannie Mae HomeReady program for first-time home buyers
- Gives borrowers repayment options, including 10-, 15-, 20-, and 30-year terms
- Serves all 50 states and supports online applications
USAA Mortgage Cons:
- Only available to military members, veterans, and their eligible family members
- Does not offer FHA loans or USDA loans
- Website does not provide personalized rate estimates
- Customer satisfaction ratings are lower than average
USAA mortgage interest rates
USAA mortgage rates in 2025 are competitive and tend to fall below the national average, especially for VA loans. The lender publishes sample rates on its website for both home purchases and refinances, which gives you a general idea of pricing. However, you can’t customize these rates based on your credit score, location, or down payment amount. You’ll need to speak with a loan officer or start an application to see your personalized rate.
We used HMDA data to find the average USAA mortgage rates for their most common loan types. The table shows what borrowers have typically seen in recent months.
| Loan Type | Average Interest Rate |
| Conventional 30-Year | 6.64% |
| Conventional 15-Year | 6.05% |
| VA 30-Year | 6.23% |
Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).
Remember that interest rates vary a lot by customer. Your rate depends on your credit score, down payment, loan type, and home price. That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each. Then, compare the interest rates, closing costs, and other fees you’re offered to see which lender can give you the best deal.
Find your lowest mortgage rate. Start hereUSAA Mortgage lender review for 2025
This USAA Mortgage lender review takes a closer look at what the lender offers in 2025 and where it falls short. For military members, veterans, and their families, USAA continues to be a dependable option. Its mortgage products are designed specifically for the military community, with features like no origination fees on VA loans and various loan term lengths to fit different financial situations. Loans are available in all 50 states, and the online application process makes it easy to get started.
However, this USAA Mortgage lender review also points out a few drawbacks. The lender doesn’t offer FHA or USDA loans or home equity lines of credit (HELOCs). You’ll also need to speak with a loan officer to get a personalized interest rate; there’s no way to see custom rates online. While USAA’s customer service is available 24/7, its satisfaction scores are lower than other major lenders.
Affordability
USAA Mortgage interest rates are competitive, particularly for VA loans, and its average origination fees are lower than the national average. Moreover, eligible borrowers won’t pay an origination fee for VA loans, though conventional loan applicants must still pay them. VA loans require no down payment, while conventional loans start at 3%. Credit score requirements are a minimum of 640 for VA loans and 620 for conventional loans.
Lending flexibility
USAA offers a range of loan products, including conventional loans, VA purchase loans, VA streamlined refinances, VA cash-out refinances, and VA jumbo loans. Special programs like Fannie Mae’s HomeReady for first-time home buyers are also available. However, the lender does not provide FHA or USDA loans, which may limit options for some borrowers.
Trustworthiness
USAA has room to improve its customer satisfaction. It received more complaints than average with the Consumer Financial Protection Bureau (CFPB). Plus, USAA is not accredited by the Better Business Bureau (BBB) and holds a “bad” rating on Trustpilot. Still, with such many mortgages underwritten each year, it’s expected that not every experience will be perfect. Many USAA Mortgage customers move through the process without any complaints.
Customer experience
USAA mortgages are available in all 50 states, including Washington, D.C. You can begin the preapproval and mortgage application process online, saving progress and returning later. While USAA displays current mortgage rates on its website, personalized rates require direct contact with a loan officer. You must be a USAA member, which is exclusive to U.S. military members, veterans, pre-commissioned officers, and their immediate families. Customer service is available at 800-531-0341, Monday through Friday, from 7 a.m. to 8 p.m. ET.
FAQs About USAA Mortgage
To qualify for a VA loan with USAA, you need a minimum credit score of 640. If you’re applying for a conventional loan, the minimum is 620.
Yes, USAA offers conventional mortgages alongside its VA loan options. These include fixed-rate mortgages with low down payment options for eligible borrowers.
Closing costs with USAA vary based on the loan type, but expect to pay between 2% to 5% of the loan amount. VA loan borrowers will not usually have to pay origination fees, while conventional loan borrowers can expect to pay them. The good news is that USAA origination fees are generally lower than the national average.
USAA asks for standard income documents like recent pay stubs, W-2s, tax returns, and bank statements. If you’re self-employed, you may also need to provide profit and loss statements. For VA loans, you’ll also need a Certificate of Eligibility (COE) to confirm your VA loan benefits.
Yes, USAA offers the Fannie Mae HomeReady program, which is designed for first-time home buyers and allows for low down payments. However, USAA does not offer FHA loans, so buyers who need more flexible credit or income requirements may need to look elsewhere.
Is USAA Mortgage the best lender for you?
This USAA Mortgage lender review highlights a lender that meets the needs of military members, veterans, and their families. It offers competitive rates, flexible loan terms, and no origination fees on VA loans, which can lead to meaningful savings. The loan selection covers VA and conventional options, including programs for first-time buyers. However, it doesn’t include FHA, USDA, or home equity loans, which may limit appeal for some. While customer service ratings could be stronger, USAA remains a reliable option for those who meet its membership requirements and want a lender that understands military life.
Find your lowest mortgage rate. Start hereHow The Mortgage Reports scored USAA Mortgage
The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.
- Customer experience (20%): Examines the lender’s digital and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
- Affordability (20%): Assesses the average origination charges and the average interest rate the lender offers.
- Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
- Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
