Chase Mortgage Review for 2020

Almost half of American households have one or more accounts with Chase. So in this Chase mortgage lender review, we're looking at a serious player. That, of course, comes with pros and cons.

Lending flexibility 3.5
Customer service 3.5
Ease of application 4.0
Online experience 4.5
Minimum down payment 3%
Minimum credit score 620
Loan Products Offered

Fixed-rate mortgage
Adjustable rate mortgage
Jumbo mortgage
FHA mortgage
VA mortgage

Best Features

  • The online application process is slick, transparent and lets you track progress
  • If you live near one of Chase's 5,000 branches, you should be able to work face-to-face with a loan officer
  • If you're already a Chase customer, you stand to get discounts


  • Rates and closing costs are average, so be sure you're getting the best deal
  • Chase doesn't have branches everywhere
  • Does not offer USDA loans


With Chase Home Lending, you get all the advantages of working with a huge financial institution.

Those advantages include a comprehensive range of mortgage products and a world-class online platform.

If you're an existing Chase customer, there's also a good chance you'll get a discount on your home loan.

As for rates and service, Chase stands in the middle of the road. Mortgage rates at Chase are right in line with other industry giants, and customers give decently good reviews.

All in all, Chase is a solid lender worth considering — especially if you already have accounts with Chase Bank.

Chase mortgage rates

Chase mortgage rates and fees are in line with other major lenders.

In 2019, Chase charged an average mortgage rate of 4.22% for 30-year fixed-rate loans — the same as Wells Fargo and Quicken Loans.

Average 30-year mortgage rates at major banks

Chase Bank
Wells Fargo
Quicken Loans
US Bank
Average 30-Year Interest Rate, 2019
4.22% 4.22% 4.16% 4.66%
Monthly P&I Payment*
$980 $980 $973 $1,032
Median Loan Costs, 2019
$3,440 $3,484 $5,075 $3,702
Median Origination Charges, 2019
$1,279 $1,199 $2,805 $1,175

If you consider yourself a ‘standard’ homebuyer looking for a mainstream loan, you might want Chase on your list.

Conversely, if you’re in one of those niche home buying groups (bad credit, unusual properties, inconsistent employment history, etc.), you may be better served by a specialist.

Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).

*Monthly principal and interest payment based on a $250,000 home price, with 20% down, at each company’s average 30-year interest rate for 2019. Your own rate and monthly payment will vary.

Verify your new rate (Dec 2nd, 2020)

Chase Home Lending mortgage review for 2020

Though rates and costs are fairly standard, Chase stands out for having helpful online resources and a streamlined application process.

If the idea of applying for a mortgage online stresses you out, you can usually meet with a living, breathing home lending advisor at your closest Chase branch. And you can contact them any day of the week by phone.

Regardless of how you choose to apply, you should be able to get a discount on your mortgage if you’re an existing Chase customer. You’ll also benefit from the ease of keeping all your finances under one roof.

For some, Chase’s convenience might be tampered by its mortgage rates, which are generally average. Chances are you won’t get to boast to your friends about the amazing deal you got.

That said, Chase is a reliable lender. You’ll likely land a solid mortgage with rates, closing costs, and service standards that are in line with industry averages.

You’ll also get the peace of mind that comes with choosing a respectable deal from a mainstream lender.

Working with Chase Home Lending

Chase puts in an honest effort to make the application process as transparent and straightforward as possible. That starts right at the beginning with the option to apply for a mortgage online, over the phone, or in a branch (if there’s one near you).

The convenience continues with a useful online service called “My Chase Mortgage” (My CM). My CM lets you follow your application and even amend it as you go — which many lenders don’t give you the opportunity to do.

My CM also provides you with direct contact details for the individuals on the team processing your loan.

Just keep in mind that the process isn’t instant. Once you upload documents to My CM, someone must check them and update the system.

Chase customer service reviews

Chase gets decent feedback from its mortgage customers.

In 2019, the Consumer Financial Protection Bureau (CFPB) received about 188 complaints from consumers about J.P. Morgan Chase & Co. mortgages.

This is fairly low number, considering the large volume of mortgages Chase originates.

Mortgage Originations 2019
CFPB Complaints
Complaints per 1,000 Mortgages
2019 JD Power Rating
Chase Bank
527,600 188 0.36 850/1,000
Wells Fargo 
1,026,800 342 0.33 837/1,000
Quicken Loans
774,900 187 0.24 880/1,000
US Bank
380,700 85 0.22 846/1,000

Chase also scores 850 points out of 1,000 in J.D. Power’s mortgage customer satisfaction study. This is considered “above average” for major mortgage lenders.

Mortgage loan products at Chase

Chase offers a fairly comprehensive range of mortgage types:

  • Fixed rate — Interest rates are fixed throughout the loan, which means payments stay the same, too
  • Adjustable rate — Interest rates are fixed for the first five, seven, or 10 years, then float for the rest of the 30-year term
  • Jumbo — For homes more than $510,400, lets you borrow up to $3 million or 85 percent of the home’s value, whichever is lower. In certain cases, you may be able to borrow up to 89.99 percent
  • FHA — Lets you buy with a down payment as low as 3.5 percent of the property’s value and offers more lenient approval requirements
  • VA — For eligible veterans and service members; there’s no down payment required and no continuing mortgage insurance

In addition to these widely available loan types, Chase has its own offering for select home buyers.

With the Chase DreaMaker mortgage, you only need to make a three percent down payment. However, you must have a low or moderate income to qualify.

Chase Home Lending FAQ

Does Chase have good mortgage rates?

Chase mortgage rates are generally on par with other big banks like Wells Fargo or Bank of America. When you look at Chase’s mortgage rates, also pay attention to discount points. Chase usually includes one or more points in its advertised rates — which means you’d have to pay about 1% of the loan amount upfront to get the rate shown.

Can I pay my mortgage with a Chase credit card?

You cannot pay your mortgage directly with a Chase credit card. Most mortgage lenders won’t let you pay your mortgage by credit card at all. However, you can pay your mortgage directly from a Chase deposit account if you have one with the bank.

Does Chase mortgage have a grace period?

Chase mortgage does have a grace period, though the company doesn’t state the exact length. One Chase mortgage customer review suggests the grace period is 15 days. You’ll have to ask your loan officer to see what your specific grace period is. If you do not make a payment on time or within the grace period, Chase charges a late fee.

How long does Chase take to close a mortgage?

If you’re an existing Chase customer, the company’s “Closing Guarantee” promises your loan will close in three weeks (21 days) or less. Any longer than that, and the company says you’ll receive $2,500 cash back. Non-Chase customers will likely experience average mortgage closing times — around 30 to 40 days.

Is Chase Bank an FHA-approved lender?

Yes, Chase Bank is an FHA-approved lender. You can get an FHA loan from Chase with as little as 3.5% down.

Where can you get a mortgage with Chase?

NMLS ID: 399798

As described earlier in our Chase mortgage review, the bank offers three ways to apply for a loan:

  • Online
  • In branch
  • Over the phone

This variety makes Chase an accessible mortgage lender for all sorts of buyers.

Those that are wary of inputting personal financial information online will especially appreciate the option to buy in person or over the phone.

Chase Home Lending locations near you

Applying for a Chase home loan in person may be difficult for those who live in rural areas and smaller communities. That’s because Chase’s 5,000 branches are very much concentrated in metropolitan areas. Indeed, some central states have no Chase branches at all.

The good news is, Chase is working to expand its branch network.

The company has 90 new locations due to open in 2019 alone. That means existing Chase customers entering the mortgage market could have a branch location coming to their area soon.

Is Chase the best mortgage lender for you?

Getting a good mortgage deal can save you tens of thousands of dollars over the life of your loan. That’s why it’s important to check multiple quotes and make sure the lender you choose is competitive.

If you’re an existing Chase customer, you might stand to save on housing costs thanks to special discounts. Other home buyers might prefer Chase for its helpful resources and relatively comfortable interest rates.

No matter your loan type or banking preferences, be sure to compare personalized rates from at least three lenders to find your best deal.

Verify your new rate (Dec 2nd, 2020)

Compare to These Lenders

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  1. Average mortgage rates and fees sourced from self-reported data mortgage lenders are required to file under the Home Mortgage Disclosure Act. Rates and fees shown reflect the previous year’s data and may not align with today’s mortgage rates
  2. Monthly principal and interest payments calculated using mortgage calculator. Payments shown are based on a $200,000 loan amount and assume a “very good” credit score. Property taxes and homeowners insurance are not included. Your own monthly payment will vary
  3. Number of mortgage originations for the previous year sourced from self-reported data mortgage lenders are required to file under the Home Mortgage Disclosure Act
  4. CFPB Complaints reflect the number of mortgage origination or closing-related complaints filed with the Consumer Financial Protection Bureau for the previous year
  5. Complaints per 1000 mortgages reflect the number of official complaints filed against a lender with the CFPB for the previous year, compared to the lender’s total number of mortgage originations for the previous year
  6. JD Power Rating reflects the company’s customer satisfaction score according to JD Power’s most recent Primary Mortgage Origination Satisfaction Study. Survey respondents score their lenders in four areas: application/approval process, communication, loan closing, and loan offerings