Pros and cons of Chase Home Lending
Chase Pros:
- Available in all 50 states, with access to over 4,700 branch locations
- Offers specialized options for first-time buyers, including the DreaMaker loan
- Existing Chase customers may qualify for rate discounts
- Eligible borrowers can receive homebuyer grants of up to $7,500
- $5,000 closing guarantee if lender-related delays cause a missed deadline
Chase Cons:
- Must complete online applications with a home loan expert
- Homebuyer grant availability varies by state
- No live chat support and in-person services differ by branch
- Doesn’t offer USDA loans, home equity loans, reverse mortgages, or construction loans
Chase mortgage rates
Chase interest rates in 2025 are generally competitive and often sit slightly below the national average. While you can view sample rates online, your actual rate will depend on factors like your credit score, loan type, down payment, and location.
| Loan Type | Average Interest Rate |
| Conventional 30-Year | 6.58% |
| Conventional 15-Year | 5.96% |
| FHA 30-Year | 6.43% |
| VA 30-Year | 6.09% |
Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).
Remember that interest rates vary a lot by customer. Your rate depends on your credit score, down payment, loan type, and home price. That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each. Then, compare the interest rates, closing costs, and other fees to see which lender can give you the best deal.
Find your lowest mortgage rate. Start hereChase lender review for 2025
In 2025, Chase remains a leading name in mortgage lending, offering various home loan options for first-time home buyers, veterans, and borrowers with varying financial backgrounds. Programs like DreaMaker help make homeownership more accessible with reduced down payments for low to moderate-income applicants. FHA loans, homebuyer grants, and closing cost assistance help support those who need extra help buying a new home.
Borrowers typically need a credit score of at least 620 for most loans, along with proof of income, assets, and employment. Chase offers tools to help you estimate your loan amount, explore down payment options, and understand your next steps. Whether you’re applying online or working with a loan officer, this Chase lender review shows a company committed to customer service. Timely loan processing and on-time closing guarantees help relieve the stress of buying a home.
Affordability
Chase scores mid-range on The Mortgage Reports affordability index. Its average origination fees are slightly below the industry average ($2,668 vs. $2,792), and its mortgage rates tend to be slightly lower, which makes it a competitively priced lender.
Chase Mortgage offers several low-down-payment loans. DreaMaker and Standard Agency both require just 3% down. FHA loans start at 3.5% down. Chase also provides up to $7,500 in homebuyer grants and a $5,000 closing guarantee if lender delays push your timeline (21 days for conventional loans, 30 days for FHA).
Lending flexibility
Chase gives you plenty to work with if you’re exploring your mortgage options. It’s licensed to lend in all 50 states and offers fixed and adjustable-rate loans. You can apply for a conventional, FHA, VA, jumbo, interest-only, rate-and-term refinance, or cash-out refinance. Just note that Chase doesn’t offer USDA loans.
First-time home buyers have low-down-payment options like DreaMaker and Standard Agency loans, each requiring just 3% down. DreaMaker includes income limits, while Standard Agency drops that requirement if one borrower is a first-time buyer.
Trustworthiness
Chase receives mixed reviews when it comes to customer satisfaction. It has a higher-than-average number of complaints filed with the Consumer Financial Protection Bureau (CFPB), often related to loan servicing and communication. However, it earned an above-average score in J.D. Power’s 2024 U.S. Mortgage Servicer Satisfaction Study, reflecting a solid experience for many borrowers.
Customer reviews on platforms like Trustpilot highlight helpful loan officers, smooth digital tools, and reliable support throughout the mortgage process. As with any large lender, experiences vary, but many buyers report a positive overall experience with Chase.
Customer experience
Chase makes it easy to start your mortgage application online, by phone, or in person at one of its 4,700+ branches. You can get preapproved online and use tools like loan calculators and checklists to guide your decisions. The Chase mobile app also includes helpful features, like local home sale comparisons.
Want to check Chase mortgage rates? Just enter your ZIP code on the Chase website to see current mortgage and refinance rates, which are updated daily. Customer support is available by phone, email, or in person.
FAQs about Chase Mortgage
Chase generally requires a minimum credit score of 620 for conventional and VA loans, although exceptions may apply. FHA loans typically require a credit score of 580 or higher, or 500, with a 10% down payment.
Yes. Chase offers two main options: the DreaMaker loan, which requires just 3% down and includes income limits, and the Standard Agency loan, which also requires 3% down but has no income cap, as long as one borrower is a first-time home buyer.
No, Chase does not offer USDA loans.
Yes. Qualifying borrowers may receive up to $7,500 in grants to reduce closing costs. Chase also offers a $5,000 closing guarantee if lender delays prevent your loan from closing on time.
Yes. Chase provides a full range of services for both home buyers and homeowners looking to refinance. Buyers can explore loan options, get preapproved online, and access tools like affordability calculators and checklists. Refinancers can compare rate-and-term or cash-out options, estimate savings, and apply digitally or through a loan officer.
Is Chase the best mortgage lender for you?
Chase offers many mortgage products, solid support options, and a national footprint that can appeal to many borrowers. From low-down-payment loans to closing cost assistance, it’s especially strong for first-time buyers and those who want both digital tools and in-person service.
While Chase doesn’t offer USDA or renovation loans and has a higher-than-average number of CFPB complaints, its competitive pricing, flexible loan programs, and strong servicing scores still make it worth considering. This Chase lender review shows a financial institution with broad capabilities and solid support. But as always, it’s smart to compare offers from multiple providers to find the best fit for your goals.
Find your lowest mortgage rate. Start hereHow The Mortgage Reports scored Chase Home Lending
The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.
- Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
- Customer experience (20%): Examines the lender’s digital and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
- Affordability (20%): Assesses the average origination charges and the average interest rate the lender offers.
- Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
