5 Things A Truly Great Mortgage Lender Does

September 20, 2016 - 4 min read

Working With A “Great” Mortgage Lender

More than 6 million people will buy homes this year and, according to the National Association of REALTORS®, nearly three-quarters of them will to help finance the purchase.

Add that to the millions more that will this year and it makes a whole lot of consumers in search of mortgage financing.

When shopping for a mortgage, of course it’s important to get a competitive mortgage interest rate, but you also want to have a professional and conscientious mortgage lender working by your side.

You may not know the difference between a “good” mortgage lender and a “bad” mortgage lender until you’ve had the chance to work with both, but there can be some telling signs.

Here are five things that great mortgage lenders do for their clients.

Verify your new rate

A Great Mortgage Lender Asks Questions

It is impossible for a mortgage lenders to provide an accurate mortgage quote without collection some information from you. Impossible.

Therefore, you should expect a good lender to ask you about your credit rating, how long you expect to own the home, your plans for the home (e.g.; vacation, rental, primary residence), and the property type you expect to purchase (e.g.; condo, duplex, single family home, etc.).

A great lender will then take your answers and use them to offer multiple mortgage options that make sense for your needs.

? A great lender can help.

By contrast, a bad mortgage lender will provide you with the rock-bottom advertised rate to get you in the door, and give you the bad news that you don’t qualify for that particular fate later. Or, they’ll try to sell you the only loan program that they understand.

A great lender will take the necessary time to explain what each of your loan options means.

A Great Mortgage Lender Communicates

Knowledgeable mortgage pros know their industry and their products well — well enough to explain them in layperson’s terms.

This is what you need.

As the homeowner, you are responsible for every document that you sign and even the newest consumer-friendly mortgage disclosures can be confusing at first glance.

Speak up! A great lender wants you to understand what you’re signing.

By contrast, a mortgage lender that hides behind a load of jargon may not actually understand the terms that are being thrown at you. Yes, even licensed loan officers can have gaps in their education.

As a borrower, avoid any mortgage lender who drawls something to the effect, “Yes, your rate was 3.95 percent, but now there’s a 25 bip add-on because the doc draw went sideways and we blew the lock.”

Editor's Translation: "I am sorry, but your original mortgage rate of 3.95% is no longer available to us because we tried to prepare your paperwork for closing and found an error. During the time it took to correct that error, our commitment to your mortgage rate reached its expiration, so we're going to raise your rate by a quarter-percentage point -- take it or leave it." 

Great mortgage lenders know that their biggest asset is their reputation, and each will go the extra mile to make you happy as the customer.

Verify your new rate

A Great Mortgage Lender Problem-Solves And Closes On-Time

Experienced mortgage bankers and brokers have learned to expect the unexpected. They have experience dealing with “glitches” and glitches are more common than you think.

The mortgage program you need was discontinued? A great mortgage lender will find an alternative.

An underwriter wants the scoop on a batch of credit inquiries? A great mortgage lender will help you write a letter of explanation.

Documentable mistakes on your credit report? A great mortgage lender will do a rapid re-score to help you sort it out.

Failing to close a loan on time can be costly. A borrower could lose their , or even the home they wanted to purchase.

When the going gets tough, bad mortgage lenders quit returning calls. Great mortgage lenders move heaven and earth to hold up their end of the bargain.

A Great Mortgage Lender Stays In Touch

Everyone has a preference when it comes to communication and a great mortgage lender will communicate according to your preference — whether it’s email, a text, or a call to your home, cell or office.

A great mortgage lender will touch base with you throughout the mortgage process and return your calls, your emails, and your texts promptly.

Bad mortgage lenders, by contrast, make chasing new clients a higher priority over serving the clients they already have.

A Great Mortgage Lender Works In YOUR Comfort Zone

Just because you can get approved for a specific loan amount doesn’t mean that you should.

If you can technically afford a $400,000 mortgage, but the potential payment makes you light-headed, a great lender will find a way to make you more comfortable — a smaller loan size, a different mortgage program, or perhaps can offer some budgeting help.

A bad lender, on the other hand, will push you into the higher loan amount because he or she doesn’t understand the long-term value of a satisfied client; and has little regard for your needs.

When you work with a great lender, the priority is making sure that you, as the borrower, are comfortable and confident with your payment.

What Are Today’s Mortgage Rates?

There are hundreds of thousands of mortgage lenders nationwide and many of them are excellent — but not all of them. The great ones distinguish themselves clearly.

Get today’s live mortgage rates now. Your social security number is not required to get started, and all quotes come with access to your live mortgage credit scores.

Time to make a move? Let us find the right mortgage for you

Gina Freeman
Authored By: Gina Freeman
The Mortgage Reports contributor
With more than 10 years in the mortgage industry, and another 10 years writing about it, Gina Freeman brings a wealth of knowledge to The Mortgage Reports as its Associate Editor. Gina works with a team of world-class real estate and finance writers to bring timely and helpful news and advice to the audience. Her specialty is helping consumers understand complex and intimidating topics.