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COVID-19 relief programs: Financial aid for homeowners, renters, and the unemployed

Peter Warden
The Mortgage Reports editor

Money tight because of COVID-19? These relief programs can help

There’s a growing list of government-sponsored and private relief programs to help U.S. households affected by COVID-19.

Below are financial aid programs currently available to U.S. homeowners, renters, and those who have recently become unemployed.

Note: COVID-19 is changing rapidly and new programs are coming out by the day. This list is current as of March 25, 2020.


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Coronavirus mortgage relief programs

How to get help: First, contact your loan servicer

Most help will be available only to those who ask for it. And the organization you need to ask — at least, at first — is your loan servicer.

You should work with your loan servicer to discover programs that may help you.

Not all types of mortgages offer the same relief, and there may be state or local assistance you can tap.

But don’t rely solely on the knowledge of the agent to whom you speak. Do some research of your own online. You’ll find some links below. And Google could be your friend.

“Loan servicer” vs “lender” — who to call

To get help postponing your mortgage payments or restructuring your loan, you need to speak to your “mortgage servicer.” This is the company that collects monthly payments and manages your account.

In many cases, this is not the same company as the lender or “loan originator” — the company that set up your loan.

>> Dig out your last mortgage statement. Whoever you send your payment to is the loan servicer. That’s the number you should call.

Relief programs from banks and lenders

Many big mortgage lenders have already announced help for customers who are financially affected by COVID-19. Below are just a few that have put out official announcements.

Don’t panic if your lender isn’t among those shown. For reasons of space, we can only include a selection of the biggest companies. There’s a good chance your lender is already working on a relief program, too. Just ask.

When you call or go online, remember the lending industry’s new unofficial slogan: “When people need help, just give them help.”

It’s never pleasant, sharing your woes with a complete stranger. But now’s the time to set such considerations aside. And certainly don’t wait until things get bad.

Mortgage relief for conventional loans (Fannie Mae and Freddie Mac)

Both Fannie Mae and Freddie Mac have unveiled great programs for those who are affected by the coronavirus.

>> These apply to anyone with a “conventional loan” — one backed by Fannie or Freddie.

Providing you agree in advance with your lender on an assistance package, you could be in line for:

  1. Mortgage forbearance (reduced or no payments) for up to 12 months
  2. Penalties and late fees waived on issues covered by your forbearance agreement
  3. No reporting to credit bureaus on agreed issues
  4. Loan modifications that could allow you the same or lower monthly payments when things return to normal

You may not know whether your mortgage is backed by Fannie Mae or Freddie Mac. Roughly half the nation’s mortgages are.

You can use these lookup tools to find out whether Fannie or Freddie backs your loan:

These programs could offer serious help. Just be aware that there are both pros and cons to forbearance. You can learn more about that here.

Mortgage relief for government-backed loans (FHA, VA, USDA)

Mortgages that are guaranteed by the federal government — including FHA, VA and USDA loans — are still owned by private companies or investors.

So far, the government has taken few if any steps to force those private lenders to provide mortgage relief. 

Still, most or all will wish to do so. And the government has encouraged them to help and provided them with cover to do so:

  • FHA loansHUD No. 20-042 asks lenders to “offer its suite of loss mitigation options,” which includes “short and long-term forbearance options, mortgage modifications, and other mortgage payment relief options available based on the borrower’s individual circumstances”
  • VA loansCircular 26-20-7 recommends forbearance, waiving late fees, and not reporting issues covered by forbearance agreements to credit bureaus
  • USDA loans — In a press release, the US Department of Agriculture says it “has granted authority to lenders that participate in our Single-Family Housing Guaranteed program so they can work with borrowers to ensure folks will stay in their houses if they are having difficulty making payments.” And that it “will issue guidance to our Single-Family Housing Direct borrowers to ensure they can also seek payment assistance if needed”

But, again, you must agree on a forbearance program directly with your lender before any of that help becomes available.

Federal and state mortgage relief programs

On March 21, President Donald Trump ordered all foreclosures and evictions to cease for 60 days nationwide.

It’s possible state-level relief programs could become more widespread, too.

On March 19, Gov. Andrew Cuomo of New York announced he was imposing new rules across his state. “We’re not exempting people from the mortgage payments, we’re just adjusting the mortgage to include those payments on the backend,” he said.

The measures he announced were to last 90 days and included the measures we list above for Fannie and Freddie borrowers. 

At the time of writing, no other state has introduced such a sweeping program of mortgage relief.

>> But at least 30 states have temporarily halted evictions, either statewide or in a few major cities. Use the link below to find updates for your state.

Find out if there are eviction bans in your state or city.


Relief programs for renters

State bans on evictions apply to renters as well as homeowners. So there are some protections in place, albeit limited ones.

List of states and cities that have banned evictions

But, so far, there seem to be no programs designed to provide financial help to renters generally — at least beyond those listed below, which apply to virtually all Americans.

So, for now, renters will need to communicate with their lenders and try to work out solutions on an individual basis.

>> Call your landlord ASAP if the coronavirus means you’re sick, laid off, or otherwise unable to pay your rent.

Remember: If you forestall payments, they’ll likely be due as soon as coronavirus troubles pass. So make sure you and your landlord are clear on two things:

  • How to handle missed or late rent payments during COVID-19
  • How repayment for missed rent will be handled once COVID-19 ends

Get the agreement in writing if possible.

Also, research measures your state has enacted to protect renters and make sure your landlord is aware of those.


Unemployment and other aid programs

Federal and state governments are working hard to provide help and advice to residents. Here are a few programs that have come out so far.

Unemployment assistance from Congress

Congress is currently working on passing a robust coronavirus stimulus plan. But its current measure, H.R. 6201, has already put some benefits in place:

  1. $1 billion in funding for food assistance programs
  2. Up to two weeks paid sick leave for government employees and those who work for companies with 500 employees or fewer
  3. 12 weeks of job-protected paid family and medical leave for government employees and companies with 500 employees or fewer. If you qualify, you should get at least two-thirds of your regular payment rate

These programs are restricted to certain classes of employees. But others have been passed at the state level that are wider-reaching.

Unemployment assistance from state governments

Some states have already unveiled initiatives to help employers retain workers who’d otherwise be laid off, and to make lives easier for those who have been and are unemployed.

>> Visit your state government’s website to see what help’s on offer where you are.

For example, Washington State says, “… unemployment benefits can be received through, or while covered by, Shared Work, Partial Unemployment and Standby (which allow certain workers to collect unemployment while remaining with their employers and not actively seeking other jobs).”

And its Employment Security Department (ESD) is offering paid leave to those who have “a serious health condition” or have to care for similarly sick family members. COVID-19 counts.

The ESD also provides Rapid Response services that help the newly unemployed to access unemployment benefits and to find a new job quickly, including, if necessary, through retraining.

>> If you live in New York, the Federal Reserve Bank of New York is also providing a hub or portal of COVID-19-related resources.

Stimulus checks coming soon (hopefully)

Most importantly, you could soon be getting a check for $1,000 or more from the US government. 

At the time of writing, the US Congress is still ironing out the details, including the amount and timing.  But the idea seems to have sufficient bipartisan support to make the imminent mailing of those checks a distinct probability. 

That’s part of what may turn out to be a $1.8-trillion stimulus package. Check your favorite news sources for details as they emerge.

COVID-19 testing is now free

While there are still fewer test kits available than doctors would like, there’s good news for those who lack medical insurance. All COVID-19 tests are now free.

The California Medical Association (CMA) reports this nationwide initiative means, “The federal government will pay for 100% of the cost of COVID-19 testing and associated physician visits for these uninsured patients and will not require a state match.”

Should you tap your emergency savings?

Many of us have no emergency fund at all. If our income dries up, we won’t be able to make our very next mortgage payment.

But suppose you do have a fund that provides you with a cushion for months to come. There’s no point in having one of those if you don’t use it when there’s an emergency. The clue’s in the name.

However, having said that, we’re as yet unsure about how long the economic effects of COVID-19 will last.

>> You may wish to stretch the savings you have by still taking advantage of assistance available from your lender and other organizations.


Look out for fake stimulus scams

Unfortunately, some con merchants see this national emergency as an opportunity rather than a tragedy.

Already, the Federal Trade Commission is having to warn Americans about coronavirus scams generally, and those relating to stimulus checks that are likely to be sent out in particular.

>> The FTC reminds us: “The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.”

And it warns equally against those asking for any form of upfront payment or promising to get you your money quicker. Again, those are scams.


Trustworthy resources for COVID-19 information

The federal government’s website has a portal to numerous sources of information on COVID-19. Better to rely on them than social media or even some media outlets. 

>> Coronavirus resources portal

Among other things, these resources include:

Your state’s website likely has a similar page for local services.

Times are likely to be hard for many of us. But knowing where we truly stand can make dealing with those easier.

So whether you need mortgage relief or reassurance about health matters, be sure to choose trustworthy sources — and to ask for help as soon as you think you’re going to need it.